Ordering
If you're having trouble placing an order, it could be due to various reasons such as an item being out of stock, security measures, payment issues, or incomplete information. For assistance and further information, please feel free to call us at +1-240-220-9725.
Once payment is processed, we regret that additional items cannot be added to your existing order. For urgent requests, please contact our Montozo Customer Support Center at 1-240-220-9725. While we may attempt to combine orders, we cannot guarantee simultaneous delivery.
You can remove items from your order for a refund if the order is still processing. Once the order has shipped, unfortunately, we are unable to make any changes.
To ensure efficient processing, you have a 30-minute window to cancel your order before it ships. Contact our Montozo Customer Support Center at 1-240-220-9725 during this period. Unfortunately, if it's past this 30-minute window, we won't be able to cancel the order for you.
We advise checking your order upon delivery to ensure all items match your order confirmation. Any missing items should be reported within 24 hours to the Montozo Customer Support Center at 1-240-220-9725, as we cannot be held responsible for missing items after this period.
If you're outside of the continental US and wish to place an order with Montozo, we suggest utilizing a third-party freight forwarder. Please be aware that neither Montozo nor the delivery company will be liable for any damaged or defective merchandise or missing items during the shipping process.
Delivery times vary and are specified on the product page. Please refer to the displayed timeframe for an estimate of when your order will be delivered.
If your order is marked as delivered but not received, check concealed areas around your home first. If unsuccessful, verify your address and contact Montozo Customer Support at 1-240-220-9725 for further assistance.
Payment
We accept a variety of payment methods, including American Express, Discover, MasterCard, VISA, Google Pay, and Apple Pay.
Payment may be declined due to multiple order attempts within 24 hours or incorrect billing information. For further assistance, please contact the Montozo Customer Support Center at 1-240-220-9725.
Return
To return items purchased online or over the phone, you can initiate the return process on your order page by clicking the 'Return' button. Alternatively, give us a call, and we'll assist you with the return process, providing a return label. Please note that you'll be responsible for covering the shipping fee, and product reimbursement should be expected approximately a week after the item arrives at our warehouse.
Refunds typically process to the original method of payment within 5-10 business days.
Online Security
Montozo prioritizes the security of your credit card information with advanced encryption and authentication tools. Our ordering process employs Secure Socket Layer (SSL) encryption on every page requesting credit card details, making the information unreadable to potential interceptors. While we strive to protect your data, we cannot guarantee absolute security during transmission. As an additional precaution, we recommend signing off your account and closing your browser window after use, especially on shared or public computers.
We respect your privacy. Montozo will only communicate with you if you opt to receive information. We do not sell or rent your information to other companies. If you prefer not to receive communications from us or our select partners, please contact our Customer Service department at 1-240-220-9725 or send an email to support@montozo.com.